You are able to cancel orders that have been submitted to Iron Mountain but have not yet been processed (orders with a status of Submitted for Processing).

You CANNOT cancel orders that have been processed, are on hold, or have any status other than Submitted for Processing.

You are able to cancel an order from four selections within Iron Mountain Connect Records Management:

• The Completion step in the Retrieval Order, Supply Order and Pickup Order wizards
• Records Management | Track Orders

1.      From within Records Management | Track Orders, click the Order Number link.  From the Completion step in any of the order wizards, click the Order Number link or the View Order button.  The Order screen opens with the Order Information tab displayed.

2.      Click Cancel from either the Order Information or Order History tab screen.

3.      Iron Mountain Connect Records Management prompts you to confirm the cancellation. Click Cancel.

4.      The order is cancelled.  You are returned to the Order List screen.  A banner message at the top of the screen indicates that the order was successfully deleted and the status of the order is set to Cancelled.

If the Order Status is...	Then click...
Submitted for processing	View to display its order details or Cancel Order to cancel it.
Processed	Order History to view the transactions for the order.
Any other value	View to display the order details.